Subscribe to RSS FeedSirius customer service - from bad to good
My Sirius Stiletto 10 radio, has this lousy habit of stuttering, and then rebooting itself. I’ve only had it since March, when I decided to get it to replace my sturdy S50. When I first set it up, I dutifully installed the Sirius Studio software, and upgraded the firmware on the SL10 to the latest version. That was my first mistake it would seem. The I activated it, and switched my account over to it from the S50. Well then I realized I needed the car kit to broadcast over the FM signal in my car - OK, so I ordered that, which took forever to arrive. After getting the car kit, and installing it, I discovered this stutter/reboot issue. A bunch of searching online, and I saw that I wasn’t the only one having this issue. Everyone that had the issue though it appears, has the newest firmware.
While they make it easy to upgrade your firmware, downgrading appears to be impossible.
I wrote customer care via email twice, and never got a response - so no gold stars there, but they’ve been bugging me something fierce to upgrade my S50 - which is currently collecting dust until I get around to taking pictues and putting it up on eBay.
So yesterday I received a postcard from the good folks at Sirius, warning me yet again to upgrade my S50 - no shit this is like the 6th time they’ve contacted me, via email, an automated telephone call, and regular mail. Well on that large postcard, there was a URL to go to that had information on upgrading a S50 - but it also had a link to manually upgrading without the Sirius Studio software. Hmmm, me thinks, if they have this for the S50, maybe they have a similar way that I may be able to fix my SL10 by downgrading the firmware. So I called customer care, that was about fruitless until I insisted to the representative, that it was unbelievable by me that they hadn’t heard of this issue. After being put on hold so she could check, she eventually came back and reiterated the steps I had taken, upgrading the firmware, resetting to factory settings, and the “device recovery” - all of which have failed to result in a stable radio. So the next option is a warranty replacement. Well now we’re talking. I just want to listen to my Sirius without losing part of a talk show conversation while I wait fo the freaking thing to reboot - which takes like a minute at minimum. The warranty person (Donna) was very professional, took my information and talked me through the process, which sounds very easy - they ship me a new unit, I replace my flaky one, and send it back. So in a week or two I should be back in business, with clear solid signals. Now I can’t wait until we the NHL back - which I hope happens with the purchase/merger with XM.
